O'PEEP EXPLAINS ISHIKAWA
The coffee in the office tastes awful again! O'Peep is desperate. What can he do to improve the coffee quality? Since he is familiar with systematic problem solving, he first wants to determine as many causes as possible for the bad coffee. Ishikawa is the drug of choice!
An Ishikawa Diagram / Fishbone diagram / Cause-and-effect diagram helps to identify potential root causes.
An Ishikawa diagram is used to identify and visualize potential causes of a problem. The approach triggers a structured brainstorming that inspires for as many potential root causes as possible.
The description of the problem is in the fish head. Possible causes are listed on bones and sub-bones:
PRACTITIONERS TIP: Do not waste time on discussing which bone to choose for which root cause. The idea of Ishikawa is to find as many potential root causes as possible.